Privacy Policy

Who we are
Charlie Foyle Auctioneers (referred to as we, our or us) are auctioneers of heavy plant machinery, industrial machinery, agriculture equipment, road transport vehicles, LCV’s, cars and sundry items.
Our contact details are info@charliefoyle.co.uk

What personal information do we collect and what do we do with it?
We collect and use personal data relating to you such as name, address, email addresses etc when you complete registration forms or send emails to us. We may also record telephone calls made to telephone numbers included on our website.
In cases where you are seeking to open accounts with us which have a credit facility, we will conduct appropriate anti-fraud and money laundering checks using publicly available sources such as press reports and credit reference agencies. We will use your personal data relation to direct marketing purposes.

The majority of the personal data we obtain about you is used for the purposes of administering your account and providing you with services relevant to the buying and selling of items. We also user personal data for the purposes of sending direct marketing via mail, email, telephone, mobile messaging services such as SMS/WhatsApp and other social media about new products, special offers or other information which we think you may find interesting using the information you have provided. It may involve obtaining personal data about you from publicly available sources. This will generally be from your website or from publicly available directories.

We capture CCTV footage and still images via static cameras situated at our auction sites and mobile phone cameras. We record telephone calls.

We process personal data on the following legal grounds:

• Where you have consented to the processing, this will generally apply only to processing for direct marketing purposes. In such circumstances you can withdraw your consent at any time by contacting us by email or telephone.
• Where it is necessary for the performance of a contract, this will cover the majority of the processing we undertake with regards to providing you with the products and services requested from us and administering your account.
• Where it is in our legitimate commercial interests to process your personal data subject to your rights as set out later in this policy. Where the processing is not covered by either of the two grounds above it will be processed on this basis.

Transfer of your information out of the EEA
Where possible, we do not transfer your personal data outside the European Economic Area (EEA).

Who your personal information may be disclosed to
We will or may pass your personal information on to the following recipients:

• Employees, auction vendors and contractors of ours
• Third Party Suppliers operating on our behalf where necessary to provide you with the services
  you have requested
• Law enforcement agencies, Regulators and other investigative bodies where necessary for the prevention, detection or investigation of criminal or as required by law or otherwise to enable them to effectively carry out their functions
• We may transfer, sell or assign any of the personal information described in this Policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business

We will disclose your information to a party involved in the sale of an item in the event of a dispute relating to that sale.

Links to other websites
The website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights in relation to your personal information
You have the right to:

• Object to the processing of your personal data in certain circumstances
• Object to the use of your personal information for direct marketing purposes
• Request the deletion of your personal data in certain circumstances
• Request access to the personal information we hold about you
• Request that we rectify inaccurate personal information we hold about you
• Restrict the way in which we can use your personal information in certain circumstances
• Request the portability of your data in certain circumstances
• You have the right, where personal information is processed on the basis of consent, to withdraw
  that consent at any time
•  If you are unhappy with the way in which we have handled your personal information you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or online at www.ico.org.uk.

Retention & disposal of personal information
We have a policy of only retaining your personal data for as long as we need it. We will retain personal data for as long as you have an active account with us and for as long as we are legally required to retain it once your account is closed. We will keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Automated decision making
We do not undertake any automated decision making using personal information we collect about you.

Disclaimer and Intellectual Property Notice
The information contained in this website is for general information purposes only. The information is provided by us and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.